Straight answers for people who run hotels.
How the systems behind a hotel fit together, what they should cost you, and what to ask before you change anything. Written for owners and managers, not for software people.
Getting started
What is a hotel PMS? A plain-English guide for hotel owners
The system that holds your rooms, bookings, guests and bills. What it does, what it connects to, and how to tell when a diary or spreadsheet is costing you money.
5 min readReadHotel software for small hotels and guesthouses: what you actually need
What a 5, 15 or 30 room property really needs from hotel software, what can wait, and the mistakes that make small hotels pay for systems nobody uses.
3 min readReadDistribution
What is a hotel channel manager, and how does it stop double bookings?
How a channel manager keeps Booking.com, Agoda and Expedia in step with your calendar, why double bookings still happen, and what connecting one really involves.
5 min readReadHotel booking engine: how to take more direct bookings and pay no commission
What OTA commission really costs, why guests book there instead of with you, and the practical changes that bring them to your own booking page.
4 min readReadBuying & switching
How to choose hotel management software: 12 questions to ask before you sign
A buyer's checklist: twelve questions that separate a good demo from a good system, a demo script built around your own hotel, and the red flags to walk away from.
5 min readReadSwitching hotel software without losing a booking: a cutover checklist
What to export, how to plan the cutover day, why running two systems side by side goes wrong, and what to check in the first week.
4 min readReadRather talk it through?
Tell us how your property runs today. We will show you Orian set up with your own rooms and rates, and tell you plainly where it fits and where it does not.
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