Guest experience & portal
A branded guest app for the whole stay with nothing to download, and requests that become real work on the floor.
- Branded web guest app, no download
- Room QR, private link, or phone and PIN access
- Digital pre-check-in with signature
- One-tap requests that raise assigned tasks
- + 11 more, all included
Guest apps usually fail for one of two reasons: nobody downloads them, or the buttons do not do anything. Orian's portal opens from a room QR, a private link, or a phone number plus a six-digit PIN, there is nothing in an app store. And every button is wired to real operations. Tapping 'extra towels' writes a guest request and raises an auto-assigned housekeeping task with the department notified. Ordering room service creates a normal POS order into the live kitchen queue. Paying the balance mints a payment link. Extending the stay re-quotes at the moment of commit, clash-checks it and prices it at the rate already agreed.
Every tap becomes real work
A request is not a notification somebody has to remember. It writes a guest request record, raises the right task, amenity delivery, a touch-up, or a high-priority maintenance ticket, auto-assigns it, and notifies the department in-app and over WhatsApp.
The bill, live, in their hand
An itemised folio the guest can watch grow, with a pay-balance button that mints a payment link, and an express checkout that only unlocks once the folio is settled. It raises the same turnover clean and invoice the desk's checkout does.
Reviews that go the right way
A post-stay feedback link catches a problem privately while there is still time to fix it, and the reputation hub unifies your own feedback with Google, Booking.com and Tripadvisor into one score and one reply inbox.
Everything guest portal does. Not a highlight reel.
During the stay
What the guest can do without finding the desk.
- One-tap requestsAmenities, a touch-up or a fault, each becomes an auto-assigned task with the department notified.
- Room serviceThe real POS menu, ordered into the same kitchen queue and settled to the folio.
- Bookable servicesSpa, meeting room, parking or equipment, capacity-checked, charged to the folio, and the handling department told.
- Live itemised billEvery charge as it lands, with a balance the guest can pay from the page.
- Extend the stayQuoted, re-quoted at commit, clash-checked, and priced at the booking's agreed nightly rate.
- Express checkoutAvailable once the folio is settled, and it runs the same checkout engine the desk does.
Getting in, and getting started
Three doors, no app store.
- Room QR codeA room-specific code that opens the portal for the stay in that room.
- Private tokenised linkDelivered in the confirmation and welcome messages.
- Phone plus six-digit PINA friendly page for guests who lost the link, with attempt lockout.
- Digital pre-check-inDeep-linked from the portal, with the status shown once complete.
- WiFi and stay detailsNetwork, password, check-in and check-out times pulled from the property record.
- Loyalty status cardTier, points, redeemable value, progress to the next tier and the perks that come with it.
Messaging and reputation
The conversation around the stay, on the channels guests use.
- Six lifecycle messagesConfirmation, pre-arrival, check-in day, welcome, pre-checkout and post-stay, each editable and toggleable.
- Per-message channel controlWhatsApp, email or both, per message, overriding the property default.
- Merge variablesInsert the guest's name, room, portal link, PIN and payment link with clickable variable chips.
- Two-way inboxA threaded guest inbox where the AI answers the routine and staff take over with one tap.
- Post-stay feedbackA one-time link scored across overall, cleanliness, service and value.
- Reputation hubInternal feedback plus external reviews, with AI sentiment, theme extraction and drafted replies you approve.
A day with it, in four moves.
At booking
The confirmation carries the portal link and PIN. The guest can pre-check-in, see their bill and message you before they have left home.
On arrival
The room QR or kiosk hands over the portal for that room, with WiFi, times and the key-pickup note.
During the stay
Requests, room service and services are ordered from the phone and land as real, assigned, notified work, and the guest sees the status flip when it is done.
At the end
Express checkout settles and closes the stay, the invoice is emailed, loyalty points are awarded and the feedback link goes out.
This is the real screen.
The guest app: one-tap requests, room service, a live bill, and express checkout from the room.
See it with your own roomsWhat happens elsewhere because of this.
Every module reads and writes the same data, so these are not integrations you configure, they are just what the system does.
Housekeeping
Portal requests become auto-assigned housekeeping or maintenance work, and the attendant's phone buzzes.
HousekeepingWithPoint of sale
Room service creates a normal POS order into the live kitchen queue and settles to the folio the usual way.
Point of saleWithWhatsApp inbox
Lifecycle messages and the two-way concierge run on the same threads, with a full communications log.
WhatsApp inbox15 things you do not buy separately.
There is no module list to price up and no add-on tier. Every hotel on Orian gets the whole platform.
See what it costs- Branded web guest app, no download
- Room QR, private link, or phone and PIN access
- Digital pre-check-in with signature
- One-tap requests that raise assigned tasks
- Room service into the live kitchen queue
- Bookable services charged to the folio
- Live itemised bill and pay balance
- Stay extension, re-quoted and clash-checked
- Express checkout on a settled folio
- Loyalty status, points and perks
- Six editable lifecycle messages
- Per-message WhatsApp or email control
- Post-stay feedback with a one-time link
- Reputation hub with AI replies
- Eight languages
Guest portal, answered.
Do guests have to download anything?
No. It is a web app that opens from a room QR code, a private link in their confirmation, or a phone number plus a six-digit PIN. There is nothing in an app store, which is why guests actually use it.
What happens when a guest taps a request?
Orian writes a guest request, raises the matching task, an amenity delivery or touch-up for housekeeping, or a high-priority maintenance request, auto-assigns it to somebody on shift, and notifies them in the staff app and over WhatsApp. The guest sees the status change when it is marked done, and gets a short confirmation message.
Is express checkout safe to offer?
It is gated: the guest must be checked in and the folio must be settled. It then runs the same checkout engine the front desk uses, so the housekeeping turnover, the invoice and the post-stay message all happen exactly as they would if a receptionist had pressed the button.
Can we change the automated messages?
All six of them. Each has an on/off toggle, a channel override for WhatsApp, email or both, and an editable body with clickable merge-variable chips. Clearing your edit reverts to the built-in default.
Something else on your mind? Ask us directly , a person answers.
Keep going
One-tap check-in, digital registration, a self-service kiosk, folios that add up, and a night audit that closes the day for you.
Read moreA threaded two-way guest inbox with an AI concierge, and a takeover switch so the AI never talks over your staff.
Read moreRestaurants, bars and room service that post straight to the guest bill, and stock that draws itself down by recipe.
Read moreSee guest portal running your hotel.
We load your rooms, your rates and your channels before the call, so the demo is your property, not a sandbox with someone else's data in it.
Oriantec · No card · No lock-in · Live in about a week