Aria, AI voice receptionist
A real phone line, answered around the clock, that quotes live rates and creates the booking while it is still talking.
- 24/7 inbound call answering on your own number
- Natural-language conversation
- Live availability checks
- Rate quotes from your real rate plans
- + 8 more, all included
The most expensive thing a small hotel owns is an unanswered phone. Aria answers it. Point your number's incoming-call webhook at Orian and she picks up in natural conversation, understands what the caller wants, checks real availability for their dates, quotes from your actual rate plan and creates the booking before the call ends. She is not a phone tree with better audio: she reads the same live data your front desk reads, and she hands off to a human when she should. Every call is transcribed onto a call record with its outcome, so you can see how many enquiries became bookings and what she said to get there.
The after-hours enquiry converts
Most missed hotel calls happen outside office hours, and most of them do not call back. Aria answers at 2am, quotes a real rate and takes the reservation, which turns your worst-covered hours into bookings instead of voicemail.
She books, she does not just take a message
Aria calls the same booking engine your website uses, so she quotes from live availability and your real rate plans, honours restrictions, and creates a phone-source booking at zero commission. No forms, no callback, no hold music.
Every call on the record
Calls are stateless at the webhook, so the transcript lives on a call record with the outcome and the booking it produced. The call log shows conversion statistics, you can audit exactly what your receptionist said.
Everything voice ai does. Not a highlight reel.
On the call
What Aria can actually do while somebody is talking to her.
- Natural conversationSpeech in, speech out, not a keypad menu.
- Availability checksReal free rooms for the caller's dates, restrictions applied.
- Rate quotesFrom your live rate plans, including occupancy supplements.
- Booking creationA phone-source reservation created mid-call, at zero commission.
- Property questionsCheck-in times, WiFi, location, facilities, answered from your own property record.
- Human handoffEscalation when the request is outside what she should decide.
After the call
The record, and what you learn from it.
- Full transcriptStored on a call record keyed to the call, so restarts never lose a conversation.
- Outcome classificationBooking created or enquiry, with the booking linked where there is one.
- Conversion statisticsHow many calls became reservations, on the call-log dashboard.
- Guest linkageThe call attaches to the guest record it created or matched.
- Audit trailEvery action Aria takes is logged like any other actor in the system.
- Call status callbacksDelivery and completion states recorded from the telephony provider.
Setting it up
What it takes to go live, and what it costs you in risk.
- Point one webhookYour number's incoming-call URL and status callback, that is the integration.
- Your own numberKeep the number your guests already know and your printed material shows.
- Overflow or full-timeAnswer everything, or only what your team cannot pick up.
- Refuses destructive requestsShe will not do damage on the strength of a phone call.
- Graceful degradationIf the language model is unreachable the call is handled, not dropped into silence.
- Spoken currency and localeAmounts are spoken naturally for your operating currency.
A day with it, in four moves.
The phone rings
Your telephony provider posts the call to Orian. Aria answers and asks what the caller needs, in conversation.
She checks the real thing
Dates in, availability and rate out, from the same engine your website sells on, with restrictions and occupancy pricing applied.
She takes the booking
The reservation is created as a phone booking at zero commission, and the confirmation with the portal link goes out on your normal channels.
You read it back later
The transcript, the outcome and the booking sit on the call log with conversion stats, coaching material, and proof.
This is the real screen.
A live call: Aria checks availability, quotes the rate and creates the booking, then the transcript lands.
See it with your own roomsWhat happens elsewhere because of this.
Every module reads and writes the same data, so these are not integrations you configure, they are just what the system does.
Booking engine
Aria books through the shared engine, so she cannot quote a rate or a night your website would not sell.
Booking engineWithWhatsApp inbox
A caller who prefers to message gets the same AI on WhatsApp, with the thread linked to their reservation.
WhatsApp inboxWithAutopilot
The same agent layer runs your operations overnight, assignments, releases, rescues, with every action logged.
Autopilot12 things you do not buy separately.
There is no module list to price up and no add-on tier. Every hotel on Orian gets the whole platform.
See what it costs- 24/7 inbound call answering on your own number
- Natural-language conversation
- Live availability checks
- Rate quotes from your real rate plans
- Booking creation mid-call at zero commission
- Property questions answered from your record
- Human handoff when appropriate
- Full transcript on a call record
- Outcome classification and linked booking
- Conversion statistics in the call log
- Destructive requests refused
- One webhook to set up
Voice AI, answered.
Will guests know they are talking to an AI?
Aria does not pretend to be a person, and we would advise against configuring her to. In practice callers care that the phone was answered and the booking was taken, and she can hand off to a human when the conversation needs one.
Can she quote a rate that is wrong?
She quotes through the same booking engine your website uses, so she is bound by the same rate plans, occupancy pricing and per-date restrictions. If a stay violates a minimum length of stay or a closed-to-arrival date, she cannot sell it.
What does it take to connect our phone number?
Two webhook URLs on the number: one for incoming calls, one for status callbacks. You keep your existing number, and you choose whether she answers everything or only overflow and after-hours.
What happens to the recording and the transcript?
The transcript is stored on a call record with the outcome and any booking it produced, and is visible in the call log. Because the webhooks are stateless, the transcript is the conversation's memory, which is also why a restart never loses a call in progress.
Something else on your mind? Ask us directly , a person answers.
Keep going
A threaded two-way guest inbox with an AI concierge, and a takeover switch so the AI never talks over your staff.
Read moreThe busywork runs itself on a schedule, logs everything it did, and holds anything sensitive for your approval.
Read moreCommission-free bookings on your own site, priced from real inventory, and bookable by a guest's own AI assistant.
Read moreSee voice ai running your hotel.
We load your rooms, your rates and your channels before the call, so the demo is your property, not a sandbox with someone else's data in it.
Oriantec · No card · No lock-in · Live in about a week